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Returns & Exchanges

Vormnova does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

1. Processing

Once we receive your order please allow 24 to 48 hours for processing (excluding Saturdays, Sundays, and National Holidays). All orders are subject to processing time that is separate from the time it takes for a shipment to reach its destination once it has been fulfilled. After processing is completed, you will receive a tracking number immediately. Please note, your tracking number will update once USPS has received the package and it is successfully processed through their system.

2. Purchasing

Keep in mind we cannot guarantee we have the items in your shopping cart in stock. For this reason, if an item sells out, you will be contacted via phone and email about your missing item. At the time of processing your purchase, we will show you the available shipping methods and their cost. Vormnova offers the following shipping methods:

USPS First Class 5-7 business days

Skip/Rush Processing (This option allows your order to be printed first, this does not affect the shipping time) 

3. Shipping

Yes, we ship worldwide! Please allow 5-7 business days for domestic shipping. We ship all orders through USPS. To ensure your package arrives in the advertised time, please make sure your address is entered correctly and includes all required and relevant information. Correct street numbers, abbreviations, buildings, and apartment numbers is very critical for ensuring timely deliveries. Vormnova is not responsible for lost, stolen, incorrect address, or misplaced packages. Once a package has left our HQ, and in the hands of the post office we have no control over the package.   

4. Returns & Exchanges

Our return policy lasts 7 days after order is received (excluding weekends or national holidays). Returns/Exchanges are not processed until we receive the return/exchange item at our Headquarters. For returns/exchanges email our customer service department and we will be glad to assist. Once a return label has been issued, the item must be brought to USPS within 14 days (excluding Sundays and national holidays) of being issued the return label. Items are only exchangeable if unworn, in good condition, and in original packaging. If an item does not work out for you, the item can only be exchanged for store credit that can be used towards another order. 

5. Customer Service

Please send us an email at support@vormnova.com. 

 FAQ 

1. “When will my order be shipped?”

Orders are packaged and shipped Monday – Friday only. Most orders are shipped within 5-7 business days, however, during periods of high demand please allow up to 7-10 business days for your package to be processed and shipped. Orders placed on weekends and holidays, do not begin processing time until the next business day. 

2. “I received an email saying my order is on the way, but the tracking number says my order is still in Ruston. Can you please help me with this?”

As we print order invoices, we also print shipping labels. When customers orders are printed, a tracking number will be emailed immediately. The tracking will not update until USPS has your package and has processed the package in their system. 

3.  “My order says delivered, but I haven’t received anything. Please advise.”

Once packages have left our HQ and in the hands of USPS we have no control of the package. In most cases, USPS has marked the package delivered before it has actually been delivered and customers receive their package later in the day or the next day. Please allow up to 1-2 business days to be sure your package is not trying to be redelivered by USPS. Vormnova is not responsible for lost, stolen, incorrect addresses, or misplaced packages.    

4. “I paid for rush shipping, but my order has not been shipped?”

We do not offer rush shipping, we offer rush processing. Rush processing does not affect the shipping time. Rush processing allows customers orders to be printed first. Rush processing may affect your processing time only. 

5. “I received a different item than the item I ordered. How can this be corrected?”

If customers are shipped a different item, the incorrect item must be returned to our HQ and we will send the correct item. Please be prepared to send a picture of the items you received for our records. 

6.  “I just received my order and I would like to exchange the size. How do I do this?”

Our exchange policy lasts 7 business days after the delivery date (excluding Saturdays, Sundays, Holidays). Returns/Exchanges are not processed until we receive the items back at our HQ and the items are in good condition. For a return/exchange email to our customer service department. 

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